Getting Started with Support

Support

‘Support’ provides materials to support you throughout your day across your events and tasks. From ‘Learner resources’ to features to promote and support reflection or Reach out to your support systems when things are tough.

Learner resources

‘Learner resources’ are a range of guides, videos, and toolkits written by specialists to help you build new skills and strategies and get advice when you need it.

You can access ‘Learner Resources’ through the ‘Need some help?’ suggested content at the bottom of ‘Events’ or ‘Tasks’, or by using the ‘Learner Resources’ button in the ‘Support’ or ‘Home’ view.

Reach Out

In the Booost app, Reach out provides a quick way to contact one or more people in your support system when you need support. Once you have set up your contact list and message in the Reach out settings, Reach out to have your message and chosen contacts automatically filled into an SMS, RCS, or iMessage.

Emergency contacts

‘Emergency contacts’ gives you access to a list of free and confidential crisis and advice services available to you if you need them. You can choose where you are located across the UK, Ireland, the US, and Canada to see services available in your region.

Reflect on your day

Reflect on your day allows you to track how you feel throughout the week with mood icons and notes, see your number of completed tasks, and work out where extra support or strategies could be helpful.

Look back

‘Look back’ can be used to view your ‘Reflect on your day’ entries to see how your mood icons, notes, and number of completed tasks change over time. You can review your reflections from the past seven days or load more to view entries before this.

Learner Resources

Each guide has the option to listen aloud and a summary, with the content broken down into subheadings or steps. You can filter the content by using the search bar, looking at content tagged ‘Quick read’ or ‘Video’, or by category or topic.

There are three categories for guides plus the toolkits:

Study Skills

In ‘Study skills’, you can find guides on common situations you may encounter or skills to help you in your education, such as:

• Learning scenarios, like lessons, lectures and classes, or practicals,
• Types of study, like reading and research, or revision,
• Pieces of work, such as exams and assessments or presentations.

Productivity

In ‘Productivity’, you can find guides on improving your productivity, such as:

• Skills and strategies for time management or prioritisation,
• Guides on technology and how you can use it,
• Other skills like routines and habits and how to build them.

Wellbeing

In ‘Wellbeing’, you can find guides on managing your wellbeing:

• Guides on managing anxiety or overwhelm,
• Information on managing life outside of education,
• Grounding and meditation exercises.

Toolkits

In ‘Toolkits’, you can find disability-specific information and guides on accessing support, diagnosis, and self-advocation.

Using Emergency contacts

1. Open the Booost app.
2. Click on ‘Support’ or the rocket icon.
3. Click on ‘Emergency contacts’.
4. This will take you to the ‘Emergency help’ page of ‘Learner Resources’.

5. Scroll through the list and click on the service you would like to access.
6. You can view the details of the service and choose a contact method or view their website.

Using Reach out

1. Open the Booost app on a mobile device.
2. Click on ‘Support’ or the rocket icon.
3. Click ‘Reach out now’ in the ‘Support’ view.

4. Tap the name of the contacts you would like to send the message to.
5. If you want to edit the Reach out message, tap into the ‘Your message’ text box.
6. Click ‘Send to _ recipient(s)’.
7. This will auto-fill the message and contact details in an SMS, RCS, or iMessage.
8. Click send on the SMS, RCS, or iMessage.

Reflect

There are lots of ways to use ‘Reflect on your day’:

• Track your mood and wellbeing
• Track reflections for a group project or placement
• Track new study skills or strategies and if they are useful for you

To ‘Reflect on your day’

1. Open the Booost app.
2. Click on ‘Support’ or the rocket icon.
3. Click on ‘Reflect on your day'

4. Choose a mood icon and click ‘Continue’.
5. Click the text box, and type in any notes.
6. Click ‘Continue’.
7. If you don't add any notes, click ‘Skip’.
8. Once you have completed your Reflection, you can choose to 'Look ahead' to see upcoming events.

Using ‘Look back’

1. Open the Booost app.
2. Click on ‘Support’ or the rocket icon.
3. Click on ‘Look back’.
4. Click on a reflection entry to view any notes you have added.
5. Click ‘Load more’ at the bottom of the page to load another seven days.